How shipping works
How shipping works
Lhoop ships exclusively with Australia Post flat-rate satchels. Sellers pick a parcel size when they list and buyers pay that rate at checkout. Sellers pack the item, address it to the buyer, and lodge it at any Post Office.
Buyer pays shipping at checkout
Every listing has a parcel size set by the seller. The buyer pays the flat Australia Post rate for that size - no weighing, no surprises.
Pack and address the parcel
Once you receive your order confirmation, pack the item in an Australia Post satchel in the size you set on the listing and write the buyer's delivery address on it.
Lodge and pay at the Post Office
Take the parcel to any Post Office within 3 business days and pay for the postage at the counter.
Enter the tracking number and receipt
Back in your Orders tab, enter the Australia Post tracking number and attach a photo of the lodgement receipt. The order is marked as shipped and both buyer and seller can follow the parcel inside the app.
Payment releases on delivery
Funds are held in escrow until the buyer confirms receipt. If they don't, they release automatically 14 days after the order is marked delivered, or 21 days after dispatch if delivery is never recorded (whichever comes first).
Parcel sizes and rates
Flat-rate Australia Post satchels. All satchels accept items up to 5 kg regardless of size - pick the size that fits, not the weight.
| Size | Fits | Rate |
|---|---|---|
| Extra Small (XS) | Accessories, socks, bibs, sunglasses or very small baby items. | $9.70 |
| Small (S) | Bodysuits, onesies, baby outfits or small newborn bundles. | $11.15 |
| Medium (M) | Jumpers, dresses, denim, small shoes or a full kids outfit. | $15.25 |
| Large (L) | Winter jackets, coats, sleep sacks or larger clothing bundles. | $19.30 |
| Extra Large (XL) | Big bundles, bulky winter items or multiple pairs of shoes. | $23.30 |
Not sure which size to pick? See the parcel size guide.
Packing tips
- Wash and fold items before packing.
- Use the smallest satchel the item fits in - prices are per size, not weight.
- Wrap fragile items in bubble wrap or clothing.
- Seal the satchel tightly and attach the label flat on the largest side.
If something goes wrong
If a parcel is lost, damaged, or arrives not as described, the buyer can open a dispute from the order page. Payment stays in escrow until the issue is resolved, and our support team steps in within two business days.
Custom shipping
For bulky or awkward items that don't fit a flat-rate satchel, sellers can choose Custom on a listing and set their own shipping price. Combined (bundle) shipping is live for standard flat-rate satchel listings: buyers who add more from the same seller see combined shipping and savings in their bag and at checkout. Custom-shipping listings are not eligible for bundles, because we can't combine a self-priced parcel with the standard Australia Post satchel rates. If you want a listing to bundle with the rest of your closet, pick one of the standard parcel sizes instead.
Only Australia Post
Lhoop currently supports Australia Post shipping only, with tracking included on every parcel. Australia Post has the widest store and red-box network in the country and a delivery record we trust, which is why we've standardised on it for every shipped order.
Coming soon: automatic labels with Australia Post
We're in the process of partnering with Australia Post so that labels are generated automatically the moment a sale is confirmed. Sellers will be able to drop the satchel into any Australia Post store or red street box without buying or printing anything at the counter. We'll let you know in-app once it's live.