How do I get paid?

Lhoop uses Stripe to process payments and pay out sellers securely. Here's the step-by-step journey from listing to bank transfer.

Payments secured by

1
Connect your payout account
Go to Settings → Lhoop Balanceand follow the prompts to connect via Stripe. You'll need to verify your identity and provide Australian bank account details. This only needs to be done once.
2
Sell an item
List your item, accept an offer or wait for a direct purchase. Once the buyer checks out, payment is held securely in escrow.
3
Fulfil the order
Pack and lodge the item at any Post Office. In your Orders tab, enter the tracking number and a photo of the lodgement receipt to mark it as shipped so the buyer can follow along.
4
Buyer confirms receipt
Funds are held in escrow until the buyer confirms receipt. If they do not, they release automatically 14 days after the order is marked delivered, or 21 days after dispatch if delivery is never recorded (whichever comes first).
5
Funds hit your bank
Stripe transfers your earnings (your listing price plus the shipping the buyer paid, minus the Stripe processing fee) to your connected Australian bank account. The shipping reimburses what you paid Australia Post upfront. Most transfers arrive within a few business days of release. Your first payout can take a little longer while Stripe finishes setting up your account.

Important notes

You must have a verified Stripe account connected before payouts can be processed.
If your Stripe account is under review or requires additional verification, payouts may be held until the review is complete.
Stripe deducts its processing fee (1.7% + $0.30, incl. GST) before transferring funds to you.
You receive your listing price plus the shipping the buyer paid, minus the Stripe fee. The shipping reimburses the postage you pay Australia Post upfront. The 7.0% buyer service fee is charged to the buyer and doesn't reduce your earnings.

See also: How payouts work and Seller fees & charges.

How do I get paid?

Lhoop uses Stripe to process payments and pay out sellers securely. Here's the step-by-step journey from listing to bank transfer.

Payments secured by

Connect your payout account

Go to Settings → Lhoop Balanceand follow the prompts to connect via Stripe. You'll need to verify your identity and provide Australian bank account details. This only needs to be done once.

Sell an item

List your item, accept an offer or wait for a direct purchase. Once the buyer checks out, payment is held securely in escrow.

Fulfil the order

Pack and lodge the item at any Post Office. In your Orders tab, enter the tracking number and a photo of the lodgement receipt to mark it as shipped so the buyer can follow along.

Buyer confirms receipt

Funds are held in escrow until the buyer confirms receipt. If they do not, they release automatically 14 days after the order is marked delivered, or 21 days after dispatch if delivery is never recorded (whichever comes first).

Funds hit your bank

Stripe transfers your earnings (your listing price plus the shipping the buyer paid, minus the Stripe processing fee) to your connected Australian bank account. The shipping reimburses what you paid Australia Post upfront. Most transfers arrive within a few business days of release. Your first payout can take a little longer while Stripe finishes setting up your account.

Important notes

You must have a verified Stripe account connected before payouts can be processed.
If your Stripe account is under review or requires additional verification, payouts may be held until the review is complete.
Stripe deducts its processing fee (1.7% + $0.30, incl. GST) before transferring funds to you.
You receive your listing price plus the shipping the buyer paid, minus the Stripe fee. The shipping reimburses the postage you pay Australia Post upfront. The 7.0% buyer service fee is charged to the buyer and doesn't reduce your earnings.